Terms and conditions of use


Thank you for choosing ONLINE CARAVANING STORE. By using and accessing this website and the URLs derived from www.onlinecaravaningstore.com (hereinafter the websites), you grant a binding contract with our company, your contract with us includes your acceptance of these "Terms and Conditions of Use" and our "Privacy Policy". If you do not agree with any of the terms, please, we invite you to leave the websites.

The websites are owned by ONLINE CARAVANING STORE, with headquarters in Barcelona, with C.I.F. B08646101 and email: info@onlinecaravaningstore.com.

ONLINE CARAVANING STORE indicates that it is the user's obligation to read the present conditions of use of the websites, considering themselves valid and therefore applicable, recommending users to print or save a copy of these "Terms and conditions of use" for later have knowledge of them, although they will be available at all times on the website (www.onlinecaravaningstore.com). All the conditions can be stored and reproduced by the users / clients through any tool of the conventional text processors in the market.

In order to use and navigate the websites of ONLINE CARAVANING STORE, the User must:

(a) Be 18 years of age or older, or have 14 and have parental or guardian consent to these terms.

(b) Have the capacity to grant a binding contract with us and that no applicable law prohibits it.

The User, when making use of this web page and placing orders through it, agrees to:

(a) Make use of this website only to make legally valid inquiries or requests.

(b) Do not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities in case it is considered so.

(c) Provide us with your email address, postal address and other contact information in a truthful and accurate manner. We remind you that we can use this information to contact you if necessary (see our Privacy Policy).


The object of the present terms of use is the navigation, access and use of the portal and its information (Browsing through a space with the purpose of recognizing objects in it). This factual conduct implies automatic legal acceptance and without any modification of the terms, conditions and warnings contained in this text. The described behaviors confer the condition of user without the need of a conventional signature by the user, in terms of the terms herein established without prejudice to the application of the corresponding mandatory regulations. ONLINE CARAVANING STORE is obliged to warn that if the User disagrees with the terms present in this document, the user must refrain from accessing the websites, so ONLINE CARAVANING STORE immediately invites you to leave this website if you agree to the mentioned warning.

The User is declared as a natural or legal person, ONLINE CARAVANING STORE declares, and the User acknowledges, that ONLINE CARAVANING STORE provides a great diversity of information, services and data, assuming the user's responsibility in the correct use of the websites. This responsibility will be extended to all those uses and practices that the user makes within the websites, as well as the use of the information, services and data offered by ONLINE CARAVANING STORE.


We have established a series of basic rules so that users can follow them when they access our websites, as well as when hiring our services. Please, follow these rules:

Guidelines for accessing websites

In order to access the websites, the User must have access to and connection to the Internet, pay the access fees, have the equipment / device and the electronic systems necessary to connect to the network, including a terminal that is suitable for the purpose (computer, telephone, tablet, etc. ...) and a modem or other similar access device or similar.

The User knows that the correct access and use of certain contents and services of the websites, may involve the downloading of certain computer programs or other logical elements into their computer devices. The User is solely responsible for the installation of said elements, declining ONLINE CARAVANING STORE any type of responsibility that may arise from this.

Guidelines for the use of websites by the user

The user undertakes to make use of the websites, their conditions, services that may be offered, content in accordance with the Law, morality, good customs and public order, not using it contrary to the contents present in this text, in a manner harmful to ONLINE CARAVANING STORE or third parties, or that in any way may damage, render useless or deteriorate the websites or their services, or prevent normal enjoyment of the websites by other Users.

The user will refrain from performing actions that damage, interrupt or generate errors in ONLINE CARAVANING STORE systems, as well as introducing programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that cause or are susceptible to cause any type of alteration in the computer systems.

ONLINE CARAVANING STORE reserves the right to deny or withdraw access to the websites and / or Services, at any time and without prior notice to those USERS who fail to comply with the terms and conditions of use.

Limitation of responsibility of ONLINE CARAVANING STORE for the use of the websites

Websites can host advertising content or be sponsored. Advertisers and sponsors are solely responsible for ensuring that the material submitted, for inclusion in the websites, complies with the laws that in each case may be applicable. ONLINE CARAVANING STORE will not be responsible for any error, inaccuracy or irregularity that the advertising or sponsor content may contain.

ONLINE CARAVANING STORE makes every effort to offer the information contained in the websites truthfully and without typographical errors. In the event that at any time there is an error of this kind, alien at all times to the will of ONLINE CARAVANING STORE, the errata will be rectified as soon as possible and the User will be provided with the information and options established in the current legislation.

ONLINE CARAVANING STORE will not be liable to the User, as soon as:

- The efficiency in the connection as well as the speed of access to the websites by the User. Interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of the electronic system for reasons beyond ONLINE CARAVANING STORE

- The information introduced by users and third parties, outside of ONLINE CARAVANING STORE and with which no agreement or contractual collaboration is maintained.


The information contained in these Conditions and the details contained on this website do not constitute an offer to sell, but rather an invitation to contract. There will be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full.

To place an order, you must follow the online purchase procedure and click on the acceptance of the CONDITIONS OF USE and the item "REQUEST FOR PAYMENT". After that, you will receive an email acknowledging receipt of your order ("Order Confirmation"). Keep in mind that this does not mean that your order has been accepted, since it constitutes an offer that you make to us to buy one or more products. All orders are subject to our acceptance, of which you will be informed via an email in which we will confirm that the product is being shipped ("Shipping Confirmation"). The contract for the purchase of a product between you and us will be formalized only when we send you the Shipping Confirmation.

Only those products related to the Shipping Confirmation will be the object of the Contract. We will not be obliged to supply you with any other product that could have been the object of the order until we confirm the shipment of the same in a Shipping Confirmation.

You can follow the evolution of your order from the site www.onlinecaravaningstore.com by clicking on the link "Order Status" or by sending an email to info@onlinecaravaningstore.com, indicating the order number assigned to you in the email of purchase confirmation.


The management of your order is subject to the availability of the requested products. If at the time of preparing your order there is not enough stock or we consider that the product is not in conditions for sale, we reserve the right to provide you with information on substitute products of equal or superior quality and value that you can order. If you do not wish to place an order for these substitute products, we will reimburse you for any amount that you may have paid. In any case, we will inform you of any changes that may occur in your order due to the unavailability of items.

The articles offered through this website are only available for shipping to the Peninsula (Spain, Andorra and Portugal), the Balearic Islands, the Canary Islands, Ceuta and Melilla.


Without prejudice to what is established in clause 5 above regarding the availability of the products, and unless extraordinary circumstances occur, the period for which the shipment arrives is 48 to 72 hours after receiving the "Confirmation of Delivery”, and in any case within a period never exceeding 30 calendar days from the date of the "Order Confirmation".

Please note that the Shipping Confirmation will be sent to you within a maximum period of 48 hours from when you placed the order.

If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase, establishing a new delivery date or canceling the order with the full refund of the price paid within a period maximum of 30 days from the cancellation of the order and in the same means of payment with which the online order was paid.

Deliveries will be made from Monday to Friday. On Saturdays deliveries will only be made by special order by the client, who will assume the additional expenses derived from it.

No deliveries are made on Sundays.

For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires the material possession of the products, which is Accredit by signing the receipt of the order at the delivery address agreed.


Before receiving your order, you will receive an email informing you of the status of the shipment.

If it is impossible for us to make the delivery of your order, the carrier will leave you a note explaining where your order is and how it should be sent to be sent again. If you are not going to be at the place of delivery at the agreed time, we kindly ask you to contact us to arrange delivery on another day.

In the event that 30 days have elapsed since your order was available for delivery, and the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it resolved. As a result of the termination of the Contract, we will refund all payments received by you, except delivery costs without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated.

Keep in mind that the transport derived from the termination of the Contract may have an additional cost, so we will be authorized to pass on the corresponding costs.


The risks of the products will be at your charge from the moment of delivery.

You will acquire the ownership of the products when we receive the full payment of all the amounts owed in relation to them, including the shipping costs, or at the time of delivery (according to the definition contained in section 6 above), if this took place at a later time.

Once we send you the purchased goods, the risk of loss or deterioration of these will be transmitted to the consumer or user when you or a third party indicated by you, other than the carrier, has acquired your material possession. However, in case you are the one that orders the transportation of the products or the chosen carrier is not among those proposed by us, the risk will be transmitted to you with the delivery of the goods to the carrier, without prejudice to your rights in front of you. to this.


The price of the products will be that stipulated at all times on our website, except in case of manifest error. Although we try to make sure that all prices listed on the page are correct, errors may occur. If we detect an error in the price of any of the products you have ordered, we will inform you as soon as possible giving you the option to reconfirm your order at the correct price or cancel it. If we cannot contact you, the order will be considered canceled and you will be reimbursed in full for the amounts that have been paid.

The price and other conditions of the items that you have requested will not be modified during the period of time between your offer and the acceptance of it issued through the shipping confirmation, except by law or agency decision We must make changes retroactively in these policies, in which case, the possible changes will also affect the orders that had previously been made.

The price of the products offered on the Website is indicated in euros, include the Value Added Tax (VAT) or other taxes that may be applicable, but do not include shipping costs, which are indicated separately on the Web.

Once you have selected all the items you want to buy, they will have been added to your basket, and the next step will be to process the order and make the payment. To do this you must follow the steps of the purchase process, filling or checking the information that is requested in each step. Also, during the purchase process, before making the payment, you can modify the data of your order.

In the event that shipping costs are generated, they will be borne by the customer and will be reflected in the invoice separately from the sale price of the products. You will be informed, before the final registration of your order, of the shipping costs related to that order, and the payment will be requested for the total amount of the purchase.

In order to complete a purchase, there must be a minimum purchase of 30€ including VAT. This amount can be the total of one or several products, which together have a total amount of 30€ or more. In the case of wanting to finalize a shopping cart with products that have a value of less than 30€, the purchase cannot be completed.

You can use the following options as a means of payment:

- Bank transfer

- Cash on delivery

- Credit card (VISA, Visa Electron, Maestro Mastercard and 4B)

To minimize the risk of unauthorized access, your credit card information will be encrypted. Once we receive your order, we will pre-authorize your card to ensure there are sufficient funds to complete the transaction.

By clicking "Authorize Payment," you are confirming that the credit card is yours.

Credit cards will be subject to checks and authorizations by the issuer of the same, but if that entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we cannot formalize any Contract with you.


You have the right to withdraw from this contract within a maximum period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day you, or a third party indicated by you, other than the carrier, acquired the material possession of the goods, or in case the goods that make up your order are delivered separately, at 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify ONLINE CARAVANING STORE, by writing an email to info@onlinecaravaningstore.com or to our contact form, your decision to withdraw from the Contract through an unambiguous statement that states it. You can use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory.

In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.

Consequences of withdrawal

In case of withdrawal, we will refund all payments received by you, except shipping costs, without any undue delay and, in any case, with a maximum of 14 calendar days from the date on which we were sent. report of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial purchase and, in any case, will not incur any expense as a result of the refund. However, the foregoing, we can retain the reimbursement until you have received the goods, or until you have submitted a proof of the return of the same, depending on which condition is met first.

You must return or deliver the products directly to:

The return of the goods will be carried out through a messenger / courier organized by us.

You will only be responsible for the decrease in value of the goods, from the time you receive them until you inform us of the withdrawal, resulting from a manipulation different from that necessary to establish the nature, characteristics and functioning of the goods.

Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been unsealed, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the products while they are in your possession. Please return the item using or including all original packaging, the package leaflets and other documents that accompany it. In any case, you must deliver along with the product to return the ticket you received at the time of delivery of the product duly completed.

The right of withdrawal shall not apply to contracts that refer to the supply of personalized items or sealed goods that are not suitable for being returned for reasons of health protection or hygiene and that have been unsealed after delivery.


In addition to the right of withdrawal legally recognized to consumers and users mentioned in the previous section, you have a period of 30 days from the date of delivery of the product to proceed with its exchange or return.

You can make the returns through a courier / Courier that we will send to your address, by contacting us by writing an email to info@onlinecaravaningstore.com.

In all returns the user will be responsible for transport costs, except in cases where the product is in poor condition or is defective. Only in these two cases, ONLINE CARAVANING STORE will be responsible for transport costs. Please note that if you decide to return the items to us due freight we will be authorized to charge you the expenses that we may incur.

After examining the article, we will inform you if you are entitled to the reimbursement of the amounts paid. The reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal term and all the items that make up the order in question are returned and only if the products are defective or in poor condition. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date you informed us of your intention to withdraw. However, we can withhold reimbursement until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first. The refund will always be made in the same means of payment that you used to pay for the purchase.

Returns of defective products

In the cases in which you consider that at the time of delivery the product does not conform to the stipulations of the contract, you must contact us immediately by means of our contact form providing the product data, as well as the damage suffered or by sending an email to info@onlinecaravaningstore.com, where we will indicate the way to proceed.

The product can be returned by delivering it to a courier that we will send to your home.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if the refund or replacement of the product (if applicable) is applicable. The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable.

The amounts paid for those products that are returned due to a defect, when it actually exists, will be reimbursed in full, including the delivery costs incurred to deliver the item and the costs you would have incurred to return it to us. The refund will be made in the same means of payment that was used to pay for the purchase.


Except as expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

However, the foregoing, our liability is not excluded or limited in the following cases:

i. In case of death or personal injury caused by our negligence:

ii. In case of fraud or fraudulent falsehood; or

iii. In any matter in which it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Notwithstanding the foregoing and to the extent that legality allows, and unless otherwise provided in these Conditions, we will not accept any responsibility for the following losses, regardless of their origin:

i. Losses of income or sales;

ii. Loss of business:

iii. Loss of profits or loss of contracts:

iv. Loss of expected savings;

v. Data loss; and

vi. Loss of management time or office hours

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless it is expressly established otherwise in it.

All descriptions of products, information and materials that appear on this web page are provided "as a true body" and without express or implied warranties on them except those legally established. In this sense, if you hire as a consumer or user, we are obliged to deliver items that are in accordance with the Contract, responding to you of any lack of conformity that exists at the time of delivery of the product. It is understood that the products are in accordance with the contract provided that:

i. They conform to the description made by us and have the qualities that we have presented on this web page,

ii. Are suitable for the uses to which products of the same type are ordinarily destined, and

iii. They present the usual quality and benefits of a product of the same type that are reasonably expected.

To the extent permitted by law, we exclude all warranties, except those that cannot be legitimately excluded from consumers and users.

The provisions of this clause will not affect your rights as a consumer and user, nor your right to withdraw from the Contract.



All texts, images, content, logos, trademarks or not, as well as the means and forms of presentation and assembly of the websites, are original or derivatively of ONLINE CARAVANING STORE. Consequently, they are works or contents protected as intellectual property and / or industrial property by the Spanish legal system pursuant to Royal Legislative Decree 1/1996, of April 12, which approves the Revised Text of the Intellectual Property Law and by Law 17/2001, of December 7, of Trademarks, being also applicable both the Spanish related and community regulations in the aforementioned fields, as well as international treaties related to the matter and signed by Spain.

All rights to the contents are reserved, and the reproduction, distribution, public communication, transformation and / or any other form of use of all or part of the contents of the websites without the express consent of ONLINE CARAVANING STORE is expressly prohibited.


You must refrain from misusing this website by intentionally introducing viruses, trojans, worms, logic bombs or any other program or material that is technologically harmful or harmful. You will not try to have unauthorized access to this web page, to the server in which said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a denial of service distributive attack.

Failure to comply with this clause could entail the commission of infractions typified by the applicable regulations. We will report any breach of this regulation to the competent authorities and cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other program or material that is technologically damaging or harmful to your computer, computer equipment, data or materials as a result of using this website or of the download of contents of the same or those that it redirects.


ONLINE CARAVANING STORE is not responsible for the content of web pages that the user can access through the links established in the platform and declares that in no case proceed to examine or exercise any control over the content of other web pages. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of pages foreign to your property that can be accessed through the links.

ONLINE CARAVANING STORE declares that it has adopted all the necessary measures to avoid any damage that users of its websites may derive from browsing their websites. Consequently, ONLINE CARAVANING STORE SA is not responsible, under any circumstances, for any damages that the User may suffer from browsing the Internet.


The contract is binding both for you and for us, as well as for our respective successors, assignees and assignees.

You may not transfer, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

ONLINE CARAVANING STORE may transmit, assign, encumber, subcontract or in any other way transfer a Contract or any of the rights or obligations deriving from it, at any time during the term of the Contract. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, you, as a consumer, have been recognized by law or will annul, reduce or limit in any other way the guarantees, both express and implied., that we could have granted him.


ONLINE CARAVANING STORE will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, whose cause is due to events that are out of our reasonable control ("Cause of Force Majeure").

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

i. Strikes, lockouts or other industrial action.

ii. Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or war preparations.

iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

iv. Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.

v. Inability to use public or private telecommunication systems.

vi. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

vii. Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

It will be understood that our obligations arising from Contracts will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event. ONLINE CARAVANING STORE will use all reasonable means to end the Cause of Force Majeure or to find a solution that allows us to fulfill our obligations under the Contract despite the Cause of Force Majeure,


ONLINE CARAVANING STORE reserves the right to make the modifications it deems appropriate, without prior notice, in the content of the website, both in terms of the contents of the sites and in the conditions of use thereof. Said modifications may be made, through the website, by any admissible form in law and shall be binding during the time in which they are exclusively published and available on the websites and until they are modified by subsequent ones.

ONLINE CARAVANING STORE reserves the right to update the use, terms and conditions applicable to the websites. Being always applicable, for the benefit of the user, those in force at the time you access the website, as well as those in force at the date of the possible request for services, if this were the case. The update will be pre-warned through the website, which will be opened when accessing the page with a minimum of 15 days’ notice.


ONLINE CARAVANING STORE also reserves the right to file civil or criminal actions it deems appropriate for the improper use of its web pages and content, or for the breach of these conditions.

The parties agree, from their free will that the relationship between the user and ONLINE CARAVANING STORE will be governed by current Spanish regulations and will be competent to decide on any dispute that may arise between the User and ONLINE CARAVANING STORE, the courts or tribunals located in Spanish territory.